"We have opted for PHI DATA because they had already got part of the solution in their standard solution IDdelivery. So they could quickly offer an adequate solution by means of a number of modifications to the software", says Ronny Kemps, Logistics Manager at Krëfel.
DHL Parcel (Speedpack) delivers a daily total of over 6,000 parcels, 800 pallets and 2,000 irregular-sized items in Belgium and Luxembourg. This involves around 270 vehicles departing every day from the warehouse or one of the five cross-docking zones in Belgium. DHL Parcel (Speedpack) went out looking for a solution to make deliveries as efficient as possible and to offer customers the possibility to follow their parcels in real time. This solution was also to give an alert in case of a discrepancy between the load and the delivery note. With a number of customers at DHL Parcel (Speedpack) having rather specific reporting requirements it needs to be possible to also create customised reports. Finally DHL Parcel also wanted the solution to integrate complaints and claims easily in the process.
PHI DATA offers a solution to make the delivery process more efficient and faster for Unigro by automating the planning and the follow-up of the loading of the trucks, the driving directions, as well as the physical delivery of the goods.